Gray (2004)

Gray, W. D. (2004). Errors in interactive behavior. In W. S. Bainbridge (Ed.), Encyclopedia of Human-Computer Interaction (pp. 230-235): Berkshire Publishing Group.

Errors in Interactive Behavior

Designing interactive systems to reduce error and increase error detection and recovery is an important and often frustrating goal. “Human error” is an everyday term with different meanings for different communities of practitioners and researchers, but the fact that different users of the same term may refer to very different phenomena does not seem to be widely recognized. A further difficulty is that although many researchers collect error data, there is no established research tradition to experimentally manipulate and study error as a phenomenon. In short, the subject of errors is broad, but the study of errors is shallow. After reviewing the state of the art in human error research, this article examines studies of the cognitive processes that lead to errors in interactive behavior. (first paragraph)

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The article above is a contribution to the Encyclopedia of Human-Computer Interaction (Berkshire 2004; William Sims Bainbridge, Ed.) for reference only. No portion of this article may be reprinted without the express permission of Berkshire Publishing Group.

If you found this page because you are interested in the subject of human error, be sure to check out some of my other work:

Gray, W. D., Sabnani, H., & Kirschenbaum, S. S. (1993). "Human Error," by James Reason. International Journal of Man-Machine Studies, 39(6), 1051–1057.

Gray, W. D. (2000). The nature and processing of errors in interactive behavior. Cognitive Science, 24(2), 205–248.

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