Gray, et al., 1995

Gray, W. D., Atwood, M. E., Fisher, C., Nielsen, J., Carroll, J. M., & Long, J. (1995). Discount or Disservice? Discount Usability Analysis -- Evaluation at a Bargain Price or Simply Damaged Merchandise?, Proceedings of ACM CHI'95 Conference on Human Factors in Computing Systems (Vol. 2, pp. 176-177).

Discount or Disservice? Discount Usability Analysis -- Evaluation at a Bargain Price or Simply Damaged Merchandise?

The panel will focus on Jakob NielsenŐs Discount Usability approach and guidelines. Nielsen has single handily restored guidelines to CHI. After being discredited because of the sheer impracticality of using 1000+ guidelines, Nielsen has been working hard to convince practitioners that all they need to know about usability can be summarized in 10 guidelines. This may be a real disservice. While using 10 guidelines may be better than using none, do people who have learned NielsenŐs 10 think that they now know all they need to know about usability? The panel proposes a wide-ranging, public discussion of these issues.

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